FAQ
What time is check-in and check-out?
Check-in: 2:00 PM
Check out: 12:00 PM (ask our reception for late check out)
Check out: 12:00 PM (ask our reception for late check out)
Our guests can leave their luggage in the complimentary baggage deposit before check-in and after check-out.
What if I need to check in at a later time?
Our reception is open 24/7 and is ready to welcome you.
Can I pay using my credit card?
Yes, we gladly accept payments by American Express, Visa, Diners, Carta Si, Master Card, Carte Blanche and JCB.
Cancellations and charges
For information on cancellation and charges, please check terms & conditions of the rate type during the online booking process. The cancellation and no-show fee are equal to the total amount of your reservation.
Does the hotel offer a parking garage?
Yes, for a small daily fee you may leave your car in our underground guarded parking.
Does the hotel offer an Internet access?
Every room at Montebello Splendid is equipped with Internet TV; through a wireless keyboard you can easily surf the web, check your mail account and print your most important documents. Every room and common area of the hotel is also covered by a fast WI-FI Internet connection.
Is it possible to rent a car?
Yes, our staff will gladly assist you to reserve a car, and will contact car rental companies such as Hertz and Avis for you, or directly arrange for limousine service.
Is it possible to have the staff at Montebello Splendid reserve tickets for museums and tours in Florence?
Yes, our staff is always ready to make reservations to the most important museums and monuments in Florence for you.